Privacy Policy

Last updated: October 28, 2025

Introduction

At Star VPN Now, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service.

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Email address (for account creation and communication)
  • Payment information (processed securely through third-party payment processors)
  • Device information (device type, operating system version)

Usage Data

We collect limited usage data to maintain and improve our service:

  • Connection timestamps
  • Bandwidth usage
  • Server selection
  • App crash reports and diagnostic information

Information We Do NOT Collect

We maintain a strict no-logs policy. We do NOT collect, store, or log:

  • Your browsing history
  • Traffic destination or data content
  • DNS queries
  • Connection logs
  • IP addresses

How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our VPN service
  • To process your payments and subscriptions
  • To communicate with you about service updates and support
  • To improve our service and user experience
  • To detect and prevent technical issues
  • To comply with legal obligations

Data Security

We implement industry-standard security measures to protect your information:

  • AES-256 encryption for all VPN traffic
  • Secure data storage with encryption at rest
  • Regular security audits and updates
  • Limited access to personal information by authorized personnel only

Third-Party Services

We may use third-party services to operate our business:

  • Payment processors (for subscription billing)
  • Analytics services (for app performance monitoring)
  • Customer support platforms

These third parties have access only to the information necessary to perform their functions and are obligated to protect your information.

Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us at [email protected].

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Request corrections to inaccurate information
  • Deletion: Request deletion of your personal data
  • Objection: Object to certain data processing activities
  • Portability: Request transfer of your data to another service

Children's Privacy

Our service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]